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BASIC - RESIDENTIAL Terms and Conditions for Service Agreement

*** THIS IS NOT A WARRANTY FOR YOUR ON-SITE SEWAGE FACILITY (O.S.S.F.) *** Disclaimer: The O.S.S.F. manual (provided by Manufacturer) must be strictly followed, or all warranties are subject to invalidation. Any warranties provided by Manufacturer will cover parts only. Labor costs will be paid by the Customer. Customer agrees that Manufacturer is not a party to this Agreement and shall bear no responsibility for service or any terms, obligations, or duties contained



The customer agrees to pay a SERVICE AGREEMENT FEE to Harris Aerobic. Non-Payment of fee within 15 days prior to beginning date of Service Agreement will render this Agreement null and void.

ACCESS: Customer agrees to provide clear, open, and safe access to all system components and lids. Components that are not accessible will not be checked. MP and Technicians must be able to access components on foot without climbing over or crawling under obstacles, i.e. fences or crawl spaces. MP and Technician are not permitted to remove parts of a building or structure such as skirting or panels. Tank lids must be clear of overgrown grass, landscaping, or decorative features. The top of riser must be at, or above surface level and lid screws must be accessible without excavation. Decorative covers for tank lids must not exceed 35lbs.

INSPECTIONS: MP shall perform 3 Scheduled Maintenance Inspections per year (1 every 4 months), for a total of 3 over a 1-year period each year until the contract end date. SUCH INSPECTIONS SHALL INCLUDE: An evaluation to determine operational status of the O.S.S.F. Status of the following will be noted as “Operational” or “Inoperative” INCLUDING BUT NOT LIMITED TO (as applicable); Control Panel Components, Alarms, Air Compressor/Aerator, Sprinkler/Drip Backwash, Drain field(s), Irrigation Pump, Effluent quality inspection consisting of a visual check for color, turbidity, sludge build-up, scum overflow and examination for odors; A test for chlorine residuals. Additional testing or Replacing or repairing any component

or condition found to be malfunctioning will be an additional charge. IF ANY INOPERABLE CONDITIONS ARE OBSERVED BY THE MP AT SCHEDULED INSPECTIONS the Customer Authorizes MP to Complete “COURTESY REPAIRS”, defined as REPAIRS OF LESS THAN $100.00 (parts and/or labor over half an hour), AFTER COURTESY CALL ATTEMPT TO NOTIFY THE CUSTOMER BY PHONE. Customer will be notified of conditions which cannot be corrected at the time of the inspection in writing (via the Quarterly Inspection Form) or by phone call. TO OPT OUT OF “Courtesy Repairs” CUSTOMER MUST NOTIFY MP IN WRITING. IF CUSTOMER OPTS OUT, CUSTOMER WILL RECEIVE A QUOTE AND VERBAL OR WRITTEN APPROVAL OF QUOTE WILL BE REQUIRED PRIOR TO COMPLETION OF ALL REPAIRS. (minimum service call will apply per each additional visit)

designed for wastewater use, or with the proper chlorinator, liquid chlorine bleach. Upon inspection, if the system needs chlorine tablets or liquid chlorine bleach, the MP will notify the Customer via the Inspection Form. In the event the Customer fails in their responsibility to maintain chlorine residual of at least 0.1 mg/l in the system, it shall be considered a breach of this Agreement and may be considered an unlawful act in some jurisdictions. MP may be required to contact the appropriate governing authorities to report such violation. *NO SWIMMING POOL TABLETS*. Pool tablets are hazardous to your O.S.S.F. system components and DANGEROUS to you and maintenance professionals. IF CUSTOMER REQUESTS CHLORINE SERVICE, MP WILL PROVIDE AND ADD CHLORINE AT EACH SCHEDULED INSPECTION DURING THE CONTRACT PERIOD. (Customer understands that they are still responsible for adequate residuals between inspections).

SERVICE CALLS: All Service Calls outside of Scheduled Inspections will be charged a minimum service call fee. The MP will respond to Service Calls within 48hrs or less. Premium Service Charge may be applied for after-hours, weekend, or holiday service calls. NON-PAYMENT by Customer for Service Invoices within 15 days will be considered a breach of this Agreement; Contract will be cancelled, and contract fee will be non-refundable. All funds remitted will be applied first to oldest invoices remaining unpaid.

CANCELLATION: MP reserves the right to refuse or discontinue service at any time for reasons including, but not limited to: Customer failure to maintain minimum

standards of disinfection as required by state and local governing authorities; Customer misuse of or abuse to the system; Customer neglects maintenance of

malfunctioning components or conditions that cause a nuisance or safety concern to the environment, community or MP; Customer does not facilitate access to

the system; Customer failure to pay fees for services rendered. Customer may cancel contract at any time. Service Agreement Fee is non-refundable after first inspection.

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